Purchase, Refund & Returns Policy
Last updated: October 8, 2026
Live Oak Nest provides home decorating inspiration, DIY projects, creative resources, and product recommendations. Certain digital products featured on Live Oak Nest are sold and fulfilled through our affiliated storefront, The Pretty Nest at ThePrettyNest.com.
This policy explains how purchases made directly through Live Oak Nest are handled and how purchases made through The Pretty Nest are treated.
Purchases Through The Pretty Nest
Most new digital products, workshops, seasonal collections, printables, and other paid creative resources featured on Live Oak Nest are sold through ThePrettyNest.com.
If you click a product link on Live Oak Nest and complete your purchase through The Pretty Nest, that purchase is governed by The Pretty Nest’s:
Please review those policies on ThePrettyNest.com before purchasing.
Legacy Purchases Through Live Oak Nest
Some older or legacy digital products may still be sold or accessed directly through LiveOakNest.com.
Payment for these purchases is due at checkout. We accept the payment methods displayed during checkout, and prices are listed in U.S. dollars unless otherwise stated.
Digital Products
Digital products purchased directly through Live Oak Nest are delivered electronically unless a product page specifically states otherwise.
No physical item will be shipped for a digital purchase.
Depending on the product, access may be provided through:
- an order confirmation page
- a downloadable file
- an emailed access link or access card
- a private online portal
- account or login instructions
Digital products are intended for personal use only unless otherwise stated. They may not be shared, redistributed, resold, reproduced for commercial use, or made available to others.
Refunds & Returns
Because digital products are delivered electronically and access is generally provided immediately after purchase, all digital product sales are final and non-refundable unless otherwise stated on the individual product page.
Please review the product description carefully before purchasing.
If you experience a technical problem accessing or downloading a purchase, please contact us. We are happy to assist with reasonable access and delivery issues.
A technical issue with accessing a product does not automatically constitute eligibility for a refund if the product can otherwise be delivered or access restored.
Physical Products
Live Oak Nest does not currently operate as a general physical-product storefront.
If a physical product is offered directly through Live Oak Nest in the future, applicable shipping, return, exchange, and refund terms will be clearly stated on the individual product page or during checkout.
Products purchased through third-party retailers linked from Live Oak Nest are subject to the return and refund policies of those retailers.
Affiliate and Third-Party Purchases
Live Oak Nest may recommend products from third-party retailers and may earn a commission when purchases are made through certain affiliate links.
Live Oak Nest does not process, fulfill, ship, or issue refunds for purchases made directly from third-party retailers.
Questions regarding those purchases should be directed to the retailer where the transaction occurred.
Digital Delivery
Digital purchases made directly through Live Oak Nest are delivered electronically following successful payment.
Please make sure the email address entered during checkout is correct. If you do not receive expected access information, check your spam, junk, and promotions folders before contacting us.
If you still cannot access your purchase, please contact us for assistance.
Sales Tax
Applicable sales tax may be collected where required by law. Any tax charged will be calculated and displayed during checkout.
Questions or Order Support
For questions about a purchase made directly through Live Oak Nest, please contact us through the Contact page on LiveOakNest.com.
For purchases completed through The Pretty Nest, please use the customer support information provided on ThePrettyNest.com.